
Smart Engineer Dispatch System
Developed an intelligent questionnaire system that helps non-technical operators identify job requirements and dispatch the right engineer with appropriate skills to customer sites.
Measurable Results
Technologies & Tools
Project Details & Client Testimonial
Project Details & Client Testimonial
Business Challenge
The company faced recurring issues where engineers were sent to customer sites without proper knowledge of the job requirements, leading to wrong engineer assignments, customer dissatisfaction, and operational inefficiencies.
Our Custom Solution
Built a dynamic questionnaire system with conditional logic that guides operators through smart questions to identify the exact issue, required skills, and site details. The system recommends qualified engineers based on their skill profiles and availability.
Key Features Delivered
- Dynamic conditional questionnaire
- Skill-based engineer matching
- Access & parking details capture
- Automated recommendations
- Operator-friendly interface
"Something Nick would say."